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Customer Support Center Team Leader - InboundColgate-Palmolive Company - Dallas, TXThis position supervises a team of Customer Support Center (CSC) Inbound Representatives in a Call Center environment. CSC Representatives are responsible for managing relationships with the professional customer account base, COP field sales force, Sullivan Schein sales force and other third party vendors who support COP Products. The Team Leader position is responsible for training, monitoring, coaching and feedback, scheduling and day to day management of the CSC to assure the highest levels of customer satisfaction and service. This role is also responsible for optimizing sales and professional recommendations of Colgate Total and Colgate Toothbrushes. This position is expected to be knowledgeable in all aspects of the CSC, customers, systems and processes and will be expected to back-up...originally from Colgate-Palmolive Company - More Tools...
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Colgate-Palmolive Company
Line of Business: Mfg Oral Personal & Household Care & Pet Nutrition Pdts
Key Numbers:
| Company Type | Public (CL:NYS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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