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Mainframe Tech Support Engineer IVEMC - Hopkinton, MAApplies advanced systems level technical expertise to resolve highly complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Uses independent judgment to accomplish objectives. Accepts escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Identifies and provides resolutions to a diverse range of complex technical problems. Mentors others in providing validated technical information, support process instructions and... See job listing >13 days ago from Jobfox - Save - Block - Flag - More Tools...
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EMC
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Headquarters:
176 South St
Hopkinton, MA 01748
Phone: 508-435-1000
http://www.emc.com - Line of Business: Mfg Computer Storage Dvc Prepackaged Software Svc Computer Programming Svc Mfg Computer Peripherals
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Key Numbers:
Company Type Public (EMC:NYS) Company Revenue $500M+ Company Size More than 5000 employees -
Job Location:
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