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Guest Service PBX AgentStarwood Hotels & Resorts - Phoenix, AZThe Service Express Agent answers and directs incoming calls from inside and outside the hotel. The ideal candidate will have a consistently positive and patient attitude and be able to handle multiple situations at one time and will also have excellent communication skills, including listening, speaking, and writing. The Service Express Agent dispatches appropriate hotel staff via radio, e-mail, or telephone and prepares reports as a follow-up to each situation. This position sometimes serves as a concierge and provides guests with recommendations or referrals. Because this is a quot;one-stopquot; position for all guest concerns and calls, the Service Express Agent must maintain the highest level of professionalism and guest service. This position is often entry-level into other positionsor...originally from DiversityInc.com - More Tools...
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Starwood Hotels & Resorts
Line of Business: Real Estate Invest Trust Hotel/motel Operation
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | Less than $5M |
| Company Size | 10 - 100 employees |
Job Location:
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