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Technical Services RepresentativeSprint Nextel - Apple Valley, MNPerforms in-house servicing and repair of company's wireless products. Provides support to customers on operational or maintenance aspects of equipment. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Fully experienced non-exempt role. Performs a variety of skilled routine and non-routine duties. Applies standard practices and policies. Basic qualifications include: High school diploma or equivalent Relevant experience with product service support or troubleshooting electronics Face-to-face customer service experience Service...originally from Sprint Nextel - More Tools...
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Sprint Nextel
Line of Business: Telecommunications Company
Key Numbers:
| Company Type | Public (S:NYS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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