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Help Desk SpecialistCiber-boston - Boston, MAJob Title: Help Desk Specialist Profession: Computer Engineering and Information Technology -> Help Desk Help Desk Specialist Job Number: FOOT-CT-011SX Description CIBER is looking for a Help Desk Specialist to provide technical support to end users via the phone and respond to web cases as assigned in a fast-paced contact center environment. Primary Responsibilities: * In a fast paced contact center environment, provide basic "How To" based on documented process and procedures support on: * General Network Connectivity Issues * Reset of System Passwords * General Hardware Diagnostic and Setup * Drive Mapping * General Remote Connection Troubleshooting * Ask concise and accurate questions to identify issues and provide solutions utilizing the knowledge base tool. * Triage to appropriate... See job listing >30+ days ago from Jobfox - Save - Block - Flag - More Tools...
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Ciber-boston
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Headquarters:
5251 D T C Pkwy Ste 1400
Englewood, CO 80111
Phone: 303-220-0100
http://www.ciber.com - Line of Business: Information Technology Consultants And Value Added Resellers
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Key Numbers:
Company Type Public (CBR:NYS) Company Revenue $500M+ Company Size More than 5000 employees
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