Sr. Manager Operations & Customer Service Aug 3, 2006 Northern, New Jersey Return to Search Results|Send job to a friend Description: Reporting to the Director, Business Operations, The Sr. Manager Operations & Customer Service has management and leadership responsibility for the National Account Customer Service Group. Position has day-to-day accountability for all aspects of service requirements within scope of assigned national account customers, field sales and dealers who support those customers. Responsibilities: . Oversee daily operation of inbound business-to-business national account customer service group, which include order management, exception resolution, dispute resolution and compensation analysis. . Ensure all activities of customer service group meet or exceed minimum departments...
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