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Help Desk ManagerStg - Adelphi, MDORIGINAL JOB LISTING Help Desk Manager Job Number 08:DEF-443 City Adelphi State Maryland Position Requirements Experienced Help Desk Manager with ITIL certification, HDI background to manage the day to day technical activities of a dynamic team of Tier I and Tier 2 technicians at a DOD facility in Adelphi, Maryland near Silver Spring. We are the incumbent with a newly awarded contract that runs until 2011. Manage the day to day activities of technical teams troubleshooting and performing diagnostics and repairs of desktop and laptop issues. Monitor the teams' ticket work and performance metrics/SOPs. Timliness of problem resolution. Unicenter ticketing system. Serve as the senior technical point of contact to share technical solutions with team, other contractors and government staff; IAVAand...originally from washingtonpost.com - More Tools...
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Stg
Line of Business: Telephone Communications
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $100M - $500M |
| Company Size | 1000 - 5000 employees |
Job Location:
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