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Sr. Helpdesk EngineerSapphire Technologies - Boston, MAKEY RESPONSIBILITIES : Performs Tier II/III problem management, isolation, and resolution. Functions as a Subject Matter Expert for Windows Operating Systems and Microsoft Office in a client-based environment. Train, and coach the Helpdesk staff to ensure they answer calls and interact with customers in knowledge, accurate and friendly manner. In certain situations, may be required to function as a technical lead or supervise Helpdesk staff. Areas of support include: desktop productivity tools, client side business line applications, remote access, mobile computing, and conference room resources including Video Conferencing. Facilitate repair and maintenance of equipment including PCs, Printers, and conference room resources both directly and through contracted vendors Maintain system and support...originally from Dice - More Tools...
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Sapphire Technologies
Address:
3411 Silverside Rd
Wilmington, DE 19810
Phone: 302-477-0800
3411 Silverside Rd
Wilmington, DE 19810
Phone: 302-477-0800
Key Numbers:
| Company Type | Private |
|---|---|
| Company Size | Less than 10 employees |
Job Location:
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