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Workforce Management Analyst/Call Center Forecast Analyst
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Workforce Management Analyst/Call Center Forecast Analyst
Kaplan Higher Education
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Last modified date: December 08, 2009
Location: Fort Lauderdale, FL
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Req #: 10620BR
Kaplan Division: Kaplan University
Job Level: Mid-Level
Job Description: Job Description: The Capacity Planner / Forecasting Analyst will be responsible for managing the day to day forecasting and scheduling for all Kaplan contact centers. Ensure strategic goals are met through forecast modeling, collaborative planning, effective communication, while insuring forecast alignment with strategic goals.
Primary Responsibilities:
Oversee and maintain the...
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