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Special Handling Unit-CSR-Annuity In-Force ProcessingLincoln Financial Group - Fort Wayne, INSpecial Handling Unit-CSR-Annuity In-Force Processing Original Date Posted 23-JUN-2008 Description Customer Service Rep, Special Handling Unit NATURE OF ROLE: Provides personalized service to a variety of customers in a complex environment of self-services and assisted services. Handles more complex calls/services not available through the Internet and IVR. Introduction of Internet Integrated Voice Response, Web-enabled works stations and multiple mainframe systems requires employees to develop/maintain technical knowledge from user perspective to utilize technology in assisting customers. Demonstrates independence and ownership in providing timely resolution of problems keeping all parties informed. Provides business operation support through processing customer-service related transactions...originally from Lincoln Financial Group - More Tools...
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Lincoln Financial Group
Multi-line Insurance Holding Company
| Company Type | Public (LNC:NYS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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