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Guest Service ManagerFlorida Hotel & Conference Center - Orlando, FLAssists the Front Office Manager in controlling and maintaining operations at the Front Desk including a high standard of service, consistent training of personnel, and maintaining daily functions to ensure profitability and maximum revenues. Must be knowledgeable of all Front Desk procedures. Use of effective yield management to maximize occupancy and average rate. Provide guidance and monitors work performance of all desk clerks and ensure welcome calls are done. Manage room inventory levels at all times, with assistance from the Rooms Controller. Generate computer reports at the beginning of each shift in case of computer breakdown time. Prepare all group arrivals for current day and ensure all requests are met. Investigate any shift closing discrepancies with the Guest Service Agents. Train...originally from Hcareers.com - More Tools...
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