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Tech Help Desk AgentTime Warner Cable - Columbus, OHRequisition #-102530BR Posting Job Description Tech Help Desk Agent POSITION SUMMARY: Responsible for supporting Field Technicians by providing advanced troubleshooting and resolution of escalated field technical issues with Time Warner HSD, Digital Phone, Advanced Video services, and other items as needed for the Core Columbus Technical Operations group. PRINCIPAL RESPONSIBILITIES: ? Receive a high volume of incoming phone calls and respond to inquires in a manner which meets quality, productivity, and other performance standards. ? Support Internal customers in a professional manner; resolves complaints successfully in accordance with established guidelines. Informs management of all unresolved complaints. ? Analyze customer history data to determine which solutions have been tried and provide...originally from www.JobNewsColumbus.com - More Tools...
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