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  • IT Support 1st Shift

    Company: Aoc Solutions

    Location: Morgantown, WV

    Date Posted: May 17, 2013

    IT Support 1st Shift Location: Morgantown, WV Job Code: 120 # of openings: 1 Description IT Operational Support Job Description The Encompass Helpdesk provides Operational services for the Encompass environment to internal and external customers. This IT Operations position is responsible for Level 1 support through monitoring job failures, analyzing failure details and following procedures to resolve issues. Position Type Full Time: 1stShift (8:00am-4:00pm) Responsibilities * Provide phone support * Monitor and respond quickly to issues reported to the IT Helpdesk * Monitor Production jobs/Notifications for failures and take steps necessary to correct * Utilize internal bug tracking tool for reporting and documenting issues * Escalate necessary issues to on-call Developer * Assist in...

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