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Field Technical Support Rep II - newHP - Phoenix, AZMaintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures Provide software service, postsales or service delivery support for local accounts on standard systems Respond to service, product, technical, and Customer relations questions Team/call leader acting as a technical resource/mentor to others in the onsite Volume Service Business Escalation direction for Volume Service Business HP Printer Hardware knowledge preferred Laptop/desktop equipment knowledge Thorough knowledge of organization and policies Comprehensive business, technical, or functional knowledge, as well as basic project management skills and... See job listing >6 hours ago from HP - Save - Block - Flag - More Tools...
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HP
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Headquarters:
3000 Hanover St
Palo Alto, CA 94304
Phone: 650-857-1501
http://www.hp.com - Line of Business: Mfr Of Computer Equipment & Systems Software Digital Photography & Computer Peripheral Products And Other Computer Services
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Key Numbers:
Company Type Public (HPQ:NYS) Company Revenue $500M+ Company Size More than 5000 employees
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