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Client Support ManagerFiserv Insurance Solutions - Kent, WAPOSITION PURPOSE: Provide leadership to Customer Services Representatives and oversee the day to day support of Fiserv DirectSource's print and mail customers. Ensure that customer support achieves its strategic goals of service and customer retention. RESPONSIBILITIES: 1. Coordinates and manages customer support efforts, serving as the liaison between Fiserv DirectSource and the external customer. 2. Establishes standards for meeting Service Excellence expectations. 3. Establishes metrics to measure productivity, and effectiveness of department. 4. Tracks and manages jobs as they are produced to meet contractual service commitments. 5. Handle critical customer complaints to assure speedy resolution and customer satisfaction. 6. Coordinate the implementation of new products and enhancements...originally from Fiserv Insurance Solutions - More Tools...
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Fiserv Insurance Solutions
Develops Business Computer Software And Outsourcing For The Insurance Industry
| Company Type | Private |
| Company Revenue | $50M - $100M |
| Company Size | 500 - 1000 employees |
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