AZ/CA-Regional Field Service Manager-Clinical Lab job in Yuma, AZ

Directs the coordination of technical support activities including installation, repair, applications trouble shooting, post-install customer training, preventative maintenance and engineering change upgrades in accordance with customer expectations and departmental objectives. Develop a culture of customer advocacy among direct reports that aligns with corporate vision and values. Collaborate with appropriate team members to resolve customer satisfaction issues to ensure customer retention. Ensures quality records and processes are maintained according to policy. Selects appropriate technical personnel to respond to escalated situations. Maintains communication with Technical Consultation Center, Application Lab, and Field Support Engineering in resolving level II technical problems and assist...