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Securitized - Collector IV
Responsible for detailed activities associated with Loss Mitigation. Required to solicit loans currently in foreclosure, contact borrowers via outbound calls, and offer best possible loss mitigation workouts; Interact with customers to accurately and timely resolve customer issues regarding all aspects of delinquent government and conventional mortgage loans including: complex inquiries, account updates, customer complaints, document generation, research request generation, follow-up and escalation of issues as necessary. Will be required to meet specific quality and volume requirements for specified activities. Chases best practices require offering these options to keep borrowers in their homes, and/or minimize loses to the bank. Essential Job Functions Generate outbound calls to...
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