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  • Customer Service Representative

    Company: Official Payments

    Location: Auburn, AL

    Date Posted: July 11, 2013

    Responsible for delivering quality customer support to Electronic Payment Processing (EPP) system users by providing them with a point of contact to make inquiries regarding the company's product and services; to report problems or get assistance for payment processing. Associate will be responsible for answering incoming corrective action. Maintain logs of problems so that recurring issues can be tracked, reported and corrected. Specific responsibilities include: Respond to calls, email fax or Internet inquires regarding the company's product and services Instructs customer in the use of the web page and IVR registration process Understand how products and services interact with credit/debit card processors, financial institutions, clients, and end users Troubleshoot, analyze, research...

    from Official Payments Corporation