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Front Desk ClerkCrestline Hotels & Resorts - Houston, TX1. Anticipate guests? needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 2. Maintain positive guest relations at all times. 3. Resolve guest complaints, ensuring guest satisfaction. 4. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. 5. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 6. Answer department telephone within 3 rings, using correct greeting and telephone etiquette.7. Process all guest check-ins. 7. Verify registration card information with the guest. 8. Obtain back-up information for guest credit/payment... See job listing >24 days ago from Crestline Hotels & Resorts - Save - Block - Flag - More Tools...
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Crestline Hotels & Resorts
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Branch:
888 E Tahquitz Canyon Way
Palm Springs, CA 92262
Phone: 760-322-6000
http://www.marriottbaypoint.com - Line of Business: Hotel/motel Operation
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Key Numbers:
Company Type Private -
Job Location:
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