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Lead HelpDesk / Desktop Technician - Team LeadKforce Technology Staffing - Golden, COOur client is seeking a Lead HelpDesk / Desktop Technician - Team Lead. This person will be responsible for supervising and leading the Help Desk / Tech Support Team. Key Responsibilities Include: * Supervise / Lead the Technical Support team * Mentor, coach and train Helpdesk Technicians ensuring that their technical and customer service skills meet departmental standards * Develop, monitor, and refine capacity plans, key indicators, and performance measures to improve productivity and quality * Ensure that your team is meeting and exceeding the departmental standards. Perform monthly QA evaluations on team members. Monitor team results and adjust as needed to ensure users SLA's are met * Identify critical user service issues and report to the IT Manager * Ability to perform all tasks of... See job listing >9 days ago from KForce Technology Staffing - Save - Block - Flag - More Tools...
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