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Investigation SpecialistCitigroup Inc. - Irving, TXUnderstands the basic strategy as defined in the CBG Service Model for the relationship and delivers quality solutions based on client needs. Documents, tracks, and resolves client services inquires and investigations via a case management system, and keeps clients informed on progress as needed. Develop and maintain knowledge of products and services provided by Citigroup Provides accurate and timely knowledge to clients based on their telephone experience with a Client Service Specialist Investigation Specialist will be responsible to manage the resolution of basic inquires and investigations for liabilities, assets, and online banking products and services for all client relationships. Such inquires and investigations include account balance information, transactional account...originally from Citigroup - More Tools...
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