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Customer Relations Rep, Customer CareADT Security Services - Field Services - West Henrietta, NYRequisition Number: 09-0762 Description Brief Description of the Job: Responsible for all inbound Spanish speaking phone calls from Service Technicians/Customers in the field. Dispatches technician to the next job and provides necessary information regarding the service request. After the work is complete, the rep is responsible for requesting the billing information from the technician and moving the job from "Cleared" to "Billable" status. Places systems on test and views signals for the technician. Major Responsibilities: 1. Receives inbound phone calls from service technicians in the field. 2. Handles the call. Does not transfer the technician's call (unless absolutely necessary), and resolves technician's questions independently or requests assistance to answer technician's... See job listing >30+ days ago from CareerAdvocate.com - Save - Block - Flag - More Tools...
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ADT Security Services - Field Services
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Headquarters:
1 Town Center Rd
Boca Raton, FL 33486
Phone: 561-988-3600
http://www.adt.com - Line of Business: Retail Install Service And Monitor Electronic Security Systems
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size 1000 - 5000 employees
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