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Sr. Business Process Analyst
Westborough, MA
Compiles data necessary for the planning, implementation and deployment of user support services, ensures information is updated regularly and meets IT standards. The incumbent will write documentation as it relates to the IT User Support organization including but not limited to drafting, updating and mastering compliance related SOPs. The BPA Senior will be a team member for key projects. This role requires excellent organizational, analytical, technical writing and planning skills. The person in this role must have strong interpersonal skills and excellent verbal and written communication skills. The BPA must manage and coordinate multiple activities and shifting priorities. 1. Under minimal supervision define and run reports, perform trend analysis on helpdesk, desk side and 3rd level...
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