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Customer Support EngineerCogent Communications - Washington, DCJob Title: Customer Support Engineer Profession: Customer Support/Call Center Operations -> Technical Customer Support Responsibilities: Troubleshoot unique/non-common routing problems. Maintain customer monitoring. Accept customer calls via phone queue Requirements: Previous Customer Support experience required General working knowledge of BGP, IS-IS, Remedy and Netcool. Optical Networking a plus. General working knowledge of routers Working knowledge of Networking and CST operations Strong organizational and project management skills along with excellent written and verbal skills required. Desired Attributes Profession: Customer Support/Call Center Operations -> Technical Customer Support Technical Support Actions: Open/track trouble tickets Type of Customer Supported: Consumers... See job listing >30+ days ago from Jobfox - Save - Block - Flag - More Tools...
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Cogent Communications
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Headquarters:
1015 31st St Nw
Washington, DC 20007
Phone: 202-295-4200
http://www.cogentco.com - Line of Business: Telephone Communications Information Retrieval Services
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Key Numbers:
Company Type Private Company Revenue $10M - $50M Company Size 100 - 500 employees
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