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AnalystSeagate Technology - Oklahoma City, OKResponsible for assessment of customer experience to ensure conformity in processes and responses across all Global Customer Support (GCS) sites for all functions. Reconcile customer responses offered, web content, canned responses, and training information to ensure compliance and uniformity in GCS specifications and standards. Identify opportunities for improvement. Conduct assessments of internal QA agents to ensure calibration of quality processes. Performs data and information analysis leading to business decisions or recommendations. Frequently includes preparation of reports and other documents. Includes quality assurance function such as establishing, implementing and administering quality guidelines and procedures. May conduct quality control audits of frontline agents. Attention...originally from Seagate Technology - More Tools...
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Seagate Technology
9950 Federal Dr
Colorado Springs, CO 80921
719-388-5500
Computer Systems Design
| Company Type | Private |
| Company Size | 1 - 10 employees |
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