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Manager, HR Learning & DevT-Mobile Customer Service - Fort Lauderdale, FLThe Training Manager supervises a team of Trainers that supervise and orient new (student) customer care representatives into the customer care center environment and coordinates and/or delivers new hire and continuing education training to all center representatives. This position is responsible to coach, develop, lead, model, motivate, analyze, organize, staff, train, hire, terminate, schedule, so that customers, employees and owners wants and needs are met on the Path to World Class Customer Care. Success will be the result of this position's ability to: - Meet and exceed all of the evaluative and diagnostic measurements - Develop Trainers to train effectively - Lead employees and gain their commitment for the flawless execution of T-Mobile's and Customer Care's Mission, Vision, Values and...originally from CareerBuilder.com - More Tools...
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