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Telecommunications EngineerBuxton Consulting - Phoenix, AZ? Position Description: ? Support Aspect ACD, Aspect ECS as well as Aspect eWFM applications , user needs and problems; identifies issues and effect resolutions. ? Requirements gathering, designs and implement complex routing setup involving multiple systems in our enterprise contact center environment to meet internal and external client needs. ? Interfaces with Business unit contacts, Sales/Client Service Managers and external clients to review and advise on any contact center and Telecommunications related issues. ? Investigate, plan, implement, and test contact center applications, telecommunications hardware and software. Has good understanding of business application. ? Works with technical staff to understand problems with software and resolve them. ? Analyzes existing programs or formulates...originally from CareerBuilder.com - More Tools...
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