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CSR/Technical SupportCox Communications - Chesapeake, VAEnsures customer satisfaction and loyalty, by consulting with, assisting and resolving a wide variety of technical requests, inquiries and complaints. Will view customers accounts, while assisting their technical concerns, and offer additional services to generate opportunities for Sales. ACCOUNTABILITIES: Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques, and proven technical troubleshooting procedures. Creates a Wow experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call. Acquires and enrolls new customers through the use of consistent sales techniques and enabling customers to perceive value in the service. Consults with... See job listing >5 days ago from Cox Communications Inc. - Save - Block - Flag - More Tools...
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Cox Communications
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Headquarters:
http://www.cox.com - Line of Business: Cable Television Operator Local & Long Distance Telephone
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size More than 5000 employees
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