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Help Desk AnalystTalascend - Aiken, SCPOSITION TITLE: HELP DESK ANALYST DUTIES: SUMMARY Responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Techology areas to resolve problems if necessary. Support hours for the help desk are between 6:30 AM and 4:30 PM. Provides support and a central point of contact for standard software and hardware defined in the current Information Technology Services (ITS) Products and Services. DUTIES AND RESPONSIBILITIES: 1. Problem analysis and resolution a. Logs all help desk calls or email requests into Problem Reporting System and updates problem profiles. b. Analyzes and resolves... See job listing >30+ days ago from Nuclear Street Jobs - Save - Block - Flag - More Tools...
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