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Customer Care ManagerTown Sports International - New York, NYJob Title: Customer Care Manager Profession: Hospitality/Tourism -> Spa/Recreational Services POSITION SUMMARY: SCOPE OF THE POSITION The Customer Care Manager is responsible for attending to all customers and member inquiries, managing the operations of the front desk, supervising the housekeeping and babysitting departments, facilities upkeep, and handling administrative functions at the club level. In the event of a General Manger's absence, the Customer Care Manager will be expected to fulfill the role of General Manager. ESSENTIAL FUNCTIONS Direct all member service inquiries at the club level Hiring, training, coaching, and counseling, of front desk staff, housekeeping, and babysitting staff Manage cancellations, freezes, upgrades/downgrades, transfers, billing disputes, and member... See job listing >30+ days ago from Jobfox - Save - Block - Flag - More Tools...
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Town Sports International
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Headquarters:
888 7th Ave Fl 25
New York, NY 10106
Phone: 212-246-6700
http://www.washingtonsports.com - Line of Business: Membership Racquet & Health Club
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Key Numbers:
Company Type Private Company Revenue $100M - $500M Company Size More than 5000 employees
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