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Software Development Engineer -- Amazon Communications Platform
The Customer Service Communications Team is creating the "Call Center in the Cloud" platform -- a new service allowing Amazon and its partners to quickly set up customer service support systems for phone, email and chat. Our home-grown technology is unique in the industry, as it solves the common problem of handling customer service contacts in novel ways. Our developers employ a variety of distributed computing techniques to ensure that our systems are highly available, scalable, and resilient against hardware failures. Our platform helps to drive efficiency and general quality in our call centers, improves the customer experience, and serves to make our business more nimble. We are working hard to extend core functionality in the platform, and to broaden its adoption. As a team, we...
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