Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel.Job Functions% TimeStaff Development, Mentoring 50%Daily Progress Reporting25%Quality Assurance/Process Improvement15%* Daily Client Program Operations Management5%Key Job Responsibilities* 2>Provides regular supervision and mentorship over subordinate staff* 2>Ensure regular and effective communication with subordinate staff on performance, goals, and coaching. * 2>Facilitates daily agent coaching and development sessions in both written and verbal format.* Participates in client related activities to include client calibration sessions and project planning.Identify and address agent training needs.Manage team's Kronos to ensure 0...
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based on strategic excellence, proactive sales techniques & an enthusiastic & ... 15 or more employees in a fast paced sales environment Must have strong...
nd. Be a part of an amazing team that cares for your needs and gives you the ability to grow. Start your new career today at the new PRC! Click APPLY NOW to submit your...
Job Summary Performs routine telephone service monitoring of call center agents to ensure appropriate call volume levels are maintained. Work is performed under general...
GROW. ENJOY...BE PRC! A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of ... Enjoy! Be PRC!...
ownership of day-to-day activities) PRC provides PAID TRAINING in the latest interactive and communications technologies, a competitive compensation/benefits package, including...
