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Data & Technical Services Specialist (M
Marion, IA
Data & Technical Services Specialist (MARION)
Investigates and
resolves wireless data device and network problems of customers:
Receives support requests via telephone e-mail from customers having
problems using their cellular phone and/or wireless data product or
service or inquiring how to use specific device or application.
Talks to customer to learn procedures followed and source of error.
Answers questions, applying knowledge of the application, network,
device and procedures. Asks user with problem to assist in
troubleshooting or diagnostic procedures. Determines source of the
problem using prescribed methods and tools. Documents all
interactions relating to a problem.
Responsibilities
* Diagnose and resolve
cellular technical issues with emphasis on Customer Service.
* Maintain...
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