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  • Help Desk Manager(13003074)

    Company: Northrop Grumman

    Location: Fort Meade, MD

    Date Posted: August 23, 2013

    • Develops leads, motivates, and directs contractor IT service desk professionals to deliver excellent technical/non-technical customer support. • Applies advanced knowledge to troubleshoot/resolve IT incidents. Reads, writes, implements standard operating procedures and technical documentation. ITIL® v3 Foundations certification Possesses a minimum of two (2) years of Intelligence Community (IC) operations, platforms, functions, and terminology experience. Prior technical knowledge and experience with commercial VTC systems, Media over Internet Protocol technologies and network capabilities is preferred. Past experience with the following video management systems is desired: Tandberg Monitoring System (TMS), preferably TMS V.11, and Marconi Virtual presence System (ViPr). Must possess...

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