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SOFTWARE TECHNICAL SUPPORT SPECIALIST
Provide client support and technical issue resolution via phone, and e-mail. Troubleshoot client's software configurations to facilitate online learning. Provide training to customers in the use of systems and applications. Demonstrate the functionality and features of the system to potential customers. Setup and configure system for new and existing customers Other duties as assigned by management The Ideal candidate will also possess the following skills: Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. Proficient in Internet related applications (but not limited to), such as E-Mail, MS Office Suite Applications, Media Files, File Downloads/Uploads...
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