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Call Center Technical Designer / Team Lead - CTI/IVRIBM - Armonk, NYThe Call Center Team Lead is responsible for successful delivery of Financial Services Call Center technology initiatives. The Call Center Team Lead is responsible for technology design, build, test travelling 5 days a week, home on weekends * English: Fluent Preferred * Bachelor's Degree * At least 5 years experience in hands-on technology and management within Large Scale Call Center Environments * At least 5 years experience in call center technical solution design and development within the Financial Services Industry * At least 4 years experience in the Financial Services Industry including banking, insurance or financial markets. * At least 4 years experience in the following products: Genesys, Avaya or Cisco * At least 3 years experience in Integration experience with the following products:...originally from JobsintheMoney.com - More Tools...
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IBM
Line of Business: Computer Related Services Mfg Info Processing Systems Peripherals Related Products Financing & Services
Key Numbers:
| Company Type | Public (IBM:NYS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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