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Customer Service Representative JobIBM - Hazelwood, MOCustomer Service Representative Job Type: Part-time Complementary Work Country: USA Work City: Hazelwood, Kansas City Job area IT & Telecommunications (non consulting) Travel: Up to 10%; travelling 1 day a week Job Category: Technical Services Business Unit: End User Spt Job Role: Customer Service Representative Job Role Skillset: General Job Description: This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questionsand...originally from IBM - More Tools...
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IBM
Line of Business: Computer Related Services Mfg Info Processing Systems Peripherals Related Products Financing & Services
Key Numbers:
| Company Type | Public (IBM:NYS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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