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Front Desk SupervisorMadison, A Loews Hotel - Washington, DCThe Madison, A Loews Hotel Exhibits excellent guest relations and communication skills Trains, coaches and counsels Front Desk Agents, as required Checks guests into and out of hotel Assigns special request guest rooms at start of shift Exhibits knowledge of all hotel computer systems Performs designated administrative duties, including scheduling and payroll Posts charges, settles guest accounts, and handles cash and credit card transactions, according to procedure Completes cash-out procedures at end of shift and deposits income into safe Maintains house count on high-occupancy nights Stays up-to-date with all room rates, room types, special promotions and packages Sets up guest walks in a sell-out situation Must have high school diploma, at a minimum Must be able to read, write and speak...originally from Geebo - More Tools...
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