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Customer Service SpecialistSilicon South - San Diego, CAResponsibilities:*Receive calls from hospital personnel requesting service and forwarding to the appropriate Customer Support Engineer. This role encompasses providing Customer Support Engineers with required information to aid them in performing service. Administrative functions include researching customer "Ship To" account numbers, determining warranty status, product service history, and clarifying service processes to be followed as outlined in the Service Quality Management system.*Maintenance of open service tickets - If a Customer Support Engineer has been unable to complete a service request in a reasonable period of time; it is the Dispatch Coordinator's responsibility to obtain information to convey why the service is incomplete. Each service request must be documented with... See job listing >22 days ago from Jobirn - Save - Block - Flag - More Tools...
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