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Help Desk Technician JobCH2M Hill - Englewood, COCompany CH2M HILL Title Help Desk Technician Job Description: The Help Desk technician is an hourly full-time position that is part of the larger CH2M HILL Managed Services (CHMS) Operations Front Line Support Team. The primary role of the Help Desk technician is to analyze and resolve customer service requests and pass those that cannot be resolved to various CHMS Tier 2 technical teams and/or the customer. The technician is responsible for providing exceptional customer service with first call resolution being the goal; follow proper call routing/escalation procedures; and adequately document in the CHMS ticketing system. Shifts are scheduled for Monday-Friday during regular business hours (5AM-6PM) in 8 or 9 hour increments (with/without lunch option). Specific scheduling is at the discretion...originally from Geebo - More Tools...
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CH2M Hill
Line of Business: Engineering Services
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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