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Sr Escalation EngrCitrix Systems - Santa Clara, CAPosition Summary: Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide. Serve as the main point of contact to the customer for escalated calls. Maintain the flow of communication between Customers and Engineering throughout the issue resolution process. Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds. Provides 1st line analysis of network traces, debug files and reproduction of technical incidents. Primary Accountabilities: The primary duties for this position include but are not limited to: ? Provide technical diagnosis, troubleshooting information, workarounds and root cause analysis ? Escalate cases to Technical Escalation (TE) management, Product Development...originally from Citrix Systems, Inc. - More Tools...
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Citrix Systems
Headquarters:
851 W Cypress Creek Rd
Fort Lauderdale, FL 33309
Phone: 954-267-3000
http://www.citrix.com
851 W Cypress Creek Rd
Fort Lauderdale, FL 33309
Phone: 954-267-3000
http://www.citrix.com
Line of Business: Computer Software Development
Key Numbers:
| Company Type | Public (CTXS:NMS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 1000 - 5000 employees |
Job Location:
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