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College InternCisco - San Jose, CARequisition #: U827109 Location: US-San Jose, California Job Title: College Intern Region: US & CANADA Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Intern Job Description: Web 2.0 Biz Analyst Help drive web 2.0 related initiatives for the Global Service Support Center (SSC) within Global Field Operations Support. . Act as administrator on the Global SSC Agent Discussion Forum monitoring daily activities. Analyze and report on activities, and optimizing usage within the theatres. . Participate in weekly meetings with SSC Agent Discussion Forum administrators to discuss issues and Knowledge Base proposals . Drive agent usage of the SSC Knowledge Base to help optimize team efficiencies, and contribute to continuous maintenance and additions of new questions...originally from Cisco - More Tools...
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Cisco
Line of Business: Mfg Internetworking Systems
Key Numbers:
| Company Type | Public (CSCO:NMS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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