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Loan Service Counselor (RBC)Wachovia Corp - Amherst, NYRESPONSIBILITIES: Our Loan Service Counselor will be responsible for collecting on auto loans 5 to 50 days past due. In addition, there will be daily interaction with the supervisory and management team to collect on delinquent accounts, prevent chargeoffs and maintain good customer relations with borrowers. Responsibilities:* Review delinquent accounts and determine the actions required* Obtain promise-to-pay from borrowers * Comply with collection practices to include Right to Privacy Act * Communicate with Collections Manager regularly regarding collection and delinquency tends, accounts in queue and problem accounts * Maintain up-to-date documentation online for all accounts * Perform skip tracing to locate customers and collateral * Maintain acceptable levels of call volumes and Promise-to-Pays...originally from Wachovia - More Tools...
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Wachovia Corp
Bank Holding Company National Banks Mortgage Banking Investment Advisory & Brokerage Services
| Company Type | Public (WB:NYS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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