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Call Center AnalystNtt/verio - Boca Raton, FLCall Center Analyst If you are a current employee, you must apply via the company intranet. Thank you. Job Code: 4175 Division: Verio Location: BOCA RATON, FL US Travel Involved: None Job Type: Full-time Job Level: Experienced Education: Two year college degree - NON Technical Skills: Category: Technical Services Compensation: Position Summary: Supports the management staff through reporting, advising, and other related call center assigned projects. Generates statistical reports based on call center ACD information according to management specifications. Interprets and analyzes call center data to determine quality, cost and effectiveness. Advises department managers and supervisors of fluctuations in statistical data. Supports staff by providing guidance and direction, establishing goals,...originally from Job.com - More Tools...
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Ntt/verio
Line of Business: Internet Services
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