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Bilingual Customer Service RepresentativeKohls- Corporate Headquarters - Menomonee Falls, WIProvide professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Demonstrates an acceptable understanding of Credit fundamentals and/or internet functionality. Provides assistance in a helpful, accurate, and timely manner while complying and staying abreast of policies, best practices and standard operating procedures while maintaining a high level of integrity in regards to them. ? Primary Responsibilities: ? Answers high volumes of calls as it relates to one line of business (i.e. Kohl's Charge or Kohls.com). Consistently meets 80% overall performance monthly. Assists in processing miscellaneous customer support work and other account maintenance as required by position. Provides fresh,...originally from CareerBuilder.com - More Tools...
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