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Buck-Call Center SupervisorBuck Consultants - Tempe, AZCall Center Supervisor with one year of leadership experience in an inbound call center. Directs and/or manages all activities associated with call center operations. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Manages a team of up to 20 Customer Service Representatives on day-to-day basis. Develops departmental budget and controls costs. Responsible for providing feedback and coaching to the customer service team Ensure customer service reps are meeting quality objectives and goals Ensure agents are meeting attendance requirements Recognizes and recommends areas in need of improvementMaintains...originally from The Wall Street Journal - More Tools...
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Buck Consultants
Headquarters:
1 Penn Plz Fl 29
New York, NY 10119
Phone: 212-330-1000
http://www.buckconsultants.com
1 Penn Plz Fl 29
New York, NY 10119
Phone: 212-330-1000
http://www.buckconsultants.com
Line of Business: Employee Benefits Consultants
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $100M - $500M |
| Company Size | 1000 - 5000 employees |
Job Location:
Incorrect company information? Let us know.
