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Tech SupportCastle Consulting - New York, NYGrowing opportunity within a well managed and profitable IT company... Position summary The technical support team is responsible for the ongoing support and maintenance of implementations and for the continuous success of its customers using our clients award winning solutions. As a member of the team, the specialist will provide 1st level support for customers and assist the field organization in managing customer issues while improving and enforcing support processes to ensure continious quality and effective support to its customers. Duties and responsibilities * Respond to customer issues according to SLA. * Document all issues in the support call tracking system. * Answer questions about installation, operation, configuration, customization, and usage. * Assist customers by diagnosing...originally from Dice - More Tools...
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Castle Consulting
Line of Business: Property Service
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | Less than $5M |
| Company Size | Less than 10 employees |
Job Location:
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