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Bilingual Quality Assurance AnalystMary Kraft & Associates - Windsor Mill, MDWe are looking for ambitious and experienced Bilingual Quality Assurance Analysts for this organization in the Baltimore area. ? Quality Assurance Analysts are responsible for auditing live calls of customer service representatives and quality assurance of written correspondence in the Health Care call center industry. ? Quality Analysts will: Execute the call center monitoring process to track, analyze, and communicate results to internal teams and clients; Identify deficiencies and trends, document issues, and provide recommendations for management review to correct and prevent future mistakes; Provide guidance, leadership, and direction to client and internal team members. ? This is a full-time opportunity and offers a competitive salary. This is a great opportunity for those who enjoy working...originally from CareerBuilder.com - More Tools...
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Mary Kraft & Associates
Address:
1447 York Rd Ste 601
Lutherville Timonium, MD 21093
Phone: 410-296-0655
http://www.marykraft.com
1447 York Rd Ste 601
Lutherville Timonium, MD 21093
Phone: 410-296-0655
http://www.marykraft.com
Line of Business: Employment Agency Help Supply Services Secretarial/court Reporting
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | Less than $5M |
| Company Size | 10 - 100 employees |
Job Location:
Incorrect company information? Let us know.
