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QA SpecialistLeafstone Staffing - Jersey City, NJOur client, a major international bank, is looking for a multi-skilled QA Specialist to carry out the functions described below. SLA related: - Coordinate the creation of Operation Level Agreements (OLA) for assigned services - Create SLA for assigned services - Oversee the monthly metric data collection for completed SLA - Create and distribute monthly SLA performance levels report for assigned SLAs - Publish monthly SLA performance levels report on CM_QA Homepage - Collect daily performance levels for overnight EOD transmissions and backups in a specified database. - Maintain SLA documents (process and templates) - Conduct annual review on completed SLAs - Conduct customer satisfaction survey on completed SLAs Help automate extraction of metric data from the new Help Desk Database Process...originally from Dice - More Tools...
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Leafstone Staffing
Address:
1351 Washington Blvd
Stamford, CT 06902
Phone: 203-975-7800
1351 Washington Blvd
Stamford, CT 06902
Phone: 203-975-7800
Line of Business: Employment Agency
Key Numbers:
| Company Type | Private |
|---|---|
| Company Size | Less than 10 employees |
Job Location:
Incorrect company information? Let us know.
