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Director of Customer ServiceAIG - Phoenix, AZESSENTIAL DUTIES AND RESPONSIBILITIES Ensure that department meets or exceeds stated service levels for all aspects of service delivery: volumes, timeliness, quality. Build and maintain effective staffing and scheduling models for all service delivery teams. Determine appropriate organizational structures to most effectively deliver service to clients. Prepare and utilize periodic reporting on all aspects of service delivery. Effectively gather and utilize data to identify service trends. Implement appropriate changes to address findings. Create and administer departmental budgets. Effectively manage expenses. Ensure that effective training programs are in place and utilized for all departmental employees. Facilitate the ongoing development of department personnel. Create an environment...originally from AIG - More Tools...
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AIG
2727 Allen Pkwy Ste A
Houston, TX 77019
713-522-1111
Life Insurance Underwriters
| Company Type | Private |
| Company Revenue | $500M+ |
| Company Size | 100 - 500 employees |
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